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A Beginning

Web?/Cloud?

Yes, it's hard to tell if there is a difference - what do people really mean when they say they want their Practice Management software in the cloud? For some, being "in the cloud" simply means that, through whatever means, if they access their data (wherever it may be stored) through the Internet, then they are "in the cloud." For others, being "in the cloud" means that their programs and data reside on a server somewhere outside their offices, and they access them through the Internet--by using a browser - not some program (Logmein (to a desktop in their office), iTap (from an iPad), or just Remote Desktop to a Terminal Server.)

Finally, there are those who think that "in the cloud" means that your practice management software runs in a browser, not by getting to it through the Internet.

When evaluating whether or not your firm should be in the cloud, first think through all of the reasons you think you need to be "in the cloud"

For example, do you:

  • Need to access your programs/data from anywhere (using a browser-based approach)?
  • Want to avoid the responsibility of maintaining/upgrading servers within your office? (Remember that you will still have to have a server for your LAN, but not one that requires as much power and sophistication.)
  • Want to take advantage of some of the newer features (i.e., remote client access, sophisticated workflows, etc...) that newer, cloud-based programs offer?
 
These are just some of the reasons some firms think they need to be "in the cloud." Realize that if you get more (Practice Management through a browser, new features that older, more established practice management programs do not offer, etc...), you will probably pay more. If your goal to be "in the cloud" means that you don't have to maintain (as much) or purchase a new server (as often), or worry about backups (as frequently), then there should be a cost for that. If you get more, you probably will end up paying more - isn't that what our life experiences have taught us?

Most law firms say they know their workflow; yet for many, when pressed to "put it on paper" - the task becomes onerous and sometimes impossible. Often that is because the firm actually performs the same task in many different ways - which leads to the issue of tasks getting lost, deadlines being missed or (sadly) events such as depositions or court dates becoming a problem

ROL?

Yes, it may sound strange, but the Return On Learning (ROL) is one factor that a lot of firms just don't take the time to calculate when implementing or upgrading their practice management systems. Usually it's because most firms don't think that it is easy to calculate the ROL vs. the ROI.

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